Frequently Asked Questions
Everything you need to know about shopping with Fenwick.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
How can I return an item?
We offer a 30-day return policy. Simply visit our online returns portal with your order number and email address to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I contact customer support?
Our support team is available via live chat on our website or through email at support@fenwick.com from Monday to Friday, 9 AM to 6 PM.